CTAM Europe

Events / Eurosummit

Presenters' Biographies

Michaela Adami-Schrott
Vice President Marketing Communications Europe - UPC Broadband

Michaela joined UPC in May 2001 as regional director for chello in Central Europe, based in Vienna to establish the Internet product and brand of UPC for Austria, Czech Republic, Slovakia, Hungary and Poland. She was transferred to the European Headquarters of UPC in Amsterdam in 2004 where she was charged to develop the pan European brand and communication strategy of UPC.

Prior to working for UPC she worked as Vice President for ALPHATHINX, providing mobile entertainment. From 1997 to 2000 Michaela was the Head of Marketing for PREMIERE WORLD Pay TV in Austria.

Michaela graduated from the Vienna University of Economics and Business Administration in 1996, where she specialized in commercial science with a focus on advertising and market research.

Amongst her credits, are a number of articles she has published in scientific magazines as well as a paper on the nonverbal image of politicians and political parties in the Handbook of political Marketing (Prof. Bruce Newman, SAGE, USA).

Richard Alden
Chief Executive Officer - ONO

Richard Alden is the Chief Executive Officer of ONO, the largest cable television and telecommunications operator in Spain.

He joined the company prior to launch in early 1998 and has helped oversee the development of the business from inception to a company now serving over 1,9 million customers taking some 3,5 million services.

Richard has worked in the cable industry for over 12 years, previously in the United Kingdom and in the U.S. He is a UK Chartered Accountant.

ONO is the largest broadband service provider on the Iberian Peninsula, offering integrated telecommunications, television and broadband Internet services to businesses and residential customers.

Carl Alloin
Vice President Segment Marketing - Telenet, Belgium

Carl Alloin joined Telenet in February, 2004, as Sales Director for residential markets. In 2007, he joined the Telenet marketing department and became responsible for Segment Marketing. Within this new role, Carl has a full P&L responsibility for the residential markets as well as product and marketing responsibilities for the different residential segments.

Prior to working for Telenet, in 2003/04 Carl worked for Scarlet Belgium as Director of the Consumer and SME Business Unit. From 2001-2003, he worked for Planet Internet as Director, ISP. From 1999–2001, he worked as Sales Manager, Business to Business, for KPN Belgium. Prior to working for KPN Belgium, Carl worked from for EUnet Belgium as Account Manager and Sales & Marketing Manager, 1997–1999.

Carl started his career at Alcatel Telecom doing research and business development activities on ADSL from 1993–1997.

Carl graduated from the Catholic University of Leuven in 1993 where he obtained a Master of Applied Sciences and Engineering with specialization in micro-electronics.

Noelia Fernandez Arroyo
General Manager for Products and Services - Yahoo! Iberia

Noelia Fernandez Arroyo is one of the founders of Yahoo! Iberia and is in charge of the company's product and services offering, along with the definition and coordination of the company's strategy and development.

Prior to joining Yahoo! Noelia worked in New Media Publishing (NMP), an Internet communications consultancy that she founded and managed herself in Pamplona, Spain. She has also worked as a professor of New Advertising Media in the Information Business department at the University of Navarra.

Noelia is a graduate in journalism from the University of Navarra and has a Masters in Business Administration (MA Honours) from the University of Chicago Graduate School of Business.

Jose Ramon Azurmendi
Offer and Acquisition Director - ONO

Jose Ramon Azurmendi is the Offer and Acquisition Director of ONO (Residential and SME), the largest cable television and telecommunications operator in Spain.

Jose joined the company's Marketing department in March 2007 to lead the new offer composed of the best Internet, TV, and convergent voice in the Spanish market.

Jose Ramon has worked extensively in the Telecommunications and Media industry across Europe, Asia, Middle East, and Africa as a consultant for Diamond Cluster and Mercer (currently Oliver Wyman). For more than 9 years, Jose Ramon has also led projects in the Marketing, Commercial, and Corporate areas (Marketing plans, strategy plans, turnaround, due diligence, etc.) for different fixed and mobile operators.

Jose Ramon is an Industrial Engineer and graduated from IESE in 1998 where he obtained a Master in Business Administration (MBA).

ONO is the largest broadband service provider on the Iberian Peninsula, offering integrated telecommunications, television, and broadband Internet services to businesses and residential customers.

Chris Bunyan
Director of Portal Management – Virgin Media

Chris Bunyan is Director of Portal Management at Virgin Media, the UK's leading supplier of broadband, TV, mobile and fixed line phone services. Chris is responsible for all aspects of Virgin Media's portal and online services, including editorial, commercial, applications, advertising, product development and P&L of what is now a multi-million pound online business.

Many recent initiatives include a strong cross-platform dynamic, linking together TV, broadband, and mobile. Currently, Chris and his team are launching a new fan-based sports service to augment the recently acquired FA Premiership football broadband rights. Virginmedia.com is a leading UK website, attracting more than 12 million users a month.

Previously, Chris was Director of Internet Product Management at ntl, the UK's largest provider of broadband services at the time. Chris helped grow the broadband access base from 500,000 to almost two million broadband customers in an intensely competitive market. During this time, he introduced a range of Internet services including a new portal, new email services, value-added security services—and was the first to package premium content, including music services, with broadband access.

Prior to that, Chris was Sales and Marketing Director, and then Publishing Director, at Television Education Network, an independent producer of television and multimedia services outputting approximately 300 programs a year.

Federico Cesconi
Director of Customer Insights and Retention - Cablecom

As Director of Customer Insights and Retention, Federico Cesconi is responsible for the development and implementation of customer insight best practice across Cablecom.

Federico joined Cablecom Ticino in 2000 as Marketing Manager. In 2002 he moved into the headquarter in Zürich promoted as Head of Customer Information Management. He was appointed to his current position in January 2005.

Cesconi started his activity in marketing analytics at one of Southern Switzerland's leading Internet Service Providers—Tinet SA. As Marketing Manager, he was responsible for database marketing and data mining back in 1996.

Cesconi and his team were recognized with the North American Insight Award 2006 in Data Mining, and the European Insight Award 2007.

Federico Cesconi earned his PhD at the University of Milano, and his MBA at the University of Wales.

Stephen Cole
Al Jazeera English Presenter (News - London)

Stephen Cole is a veteran of international television news having fronted Sky News, CNNI, BBC World and BBC News 24 for the past 17 years.

His previous position was senior presenter with BBC World in London and as host of their Click Online programme.

As a widely recognised face of international television news with 26 years of experience in the field of journalism, Stephen has developed from newspaper reporter to television producer/reporter, first with the BBC's news and current affairs show Nationwide and from there to ITN.

Ernie Cormier
Managing Director Group Strategy & Corporate Development - Virgin Media

Ernie Cormier is the Chief Commercial Officer for Virgin Media, responsible for sales, marketing, brand, product, content acquisition and related functions for the consumer division of the company. Prior to holding this position, he was Senior Vice President, Corporate Strategy at the company since joining in January, 2006.

Mr. Cormier brings more than 24 years of experience in a full range of functions related to digital products, systems, and services in various media and platforms.

Prior to his position at Virgin Media, Mr. Cormier served as Vice President, Product Management at Nextel Communications in the United States, focusing on convergence strategy and solutions, business and in-building solutions, WLAN and related technologies, embedded solutions, delivery platforms (current and next generation), and emerging opportunities. This included development and marketing of product and service offerings, go-to-market planning and execution, and related product management functions. Mr. Cormier was also responsible for all business development and contract negotiations for Nextel's Products & Services organization, as well as all partner and developer programs.

Before joining Nextel in September of 2001, Mr. Cormier served as Chief Technology Officer and Executive Vice President of Marketing for TradeOut, Inc., an Internet-based, business-to-business asset management marketplace providing public and private exchanges for Fortune 1000 sellers and buyers.

Earlier in his career, Mr. Cormier started and/or managed several companies and divisions providing content development and publishing, engineering, product development, and design services in media and software. Additionally, he has fulfilled various roles in sales, sales management, business development, product development, engineering, and marketing.

Mr. Cormier holds a BS degree in Controls Engineering from Worcester Polytechnic Institute, and has completed certificate and related training at Georgetown and Harvard business schools.

Duane Dick
Senior Partner - Sand Cherry Associates

Prior to becoming a Senior Partner at Sand Cherry Associates, Duane was the Executive Director for the internal strategic consulting group (Market Strategy Development) for both AT&T Broadband and MediaOne Group, where he was responsible for developing the market and business strategies for domestic and international ventures in video, broadband telephony, and high-speed internet access.

Most recently, Duane has led Sand Cherry project teams to develop and launch DVR/HDDVR services for a number of U.S. operators, launch alternative sales and distribution channels to drive subscriber growth in the Hispanic market, design retention and save strategies to reduce video customer disconnects, and develop competitive market strategies for high-speed internet service. In addition, Duane directs Sand Cherry's efforts with the CTAM Telephony Committee to help the industry develop more effective marketing and sales tactics for its telephony products. Duane was also a 2004 recipient of the Cable & Telecommunications Association of Marketing (CTAM) industry award for leading several successful cross-industry retail initiatives.

Additionally, he has managed and directed teams assisting broadband companies in Europe and Asia. Duane received his MBA from the McDonough School of Business, Georgetown University, and an MA in International Relations from the US Naval Postgraduate School. Duane is conversant in Japanese and is an avid skier and golfer.

Richard Gizbert
Al Jazeera English Presenter (The Listening Post)

Richard Gizbert has a long and accomplished career as a foreign correspondent covering many parts of the globe.

Over the past 25 years, he has covered stories in more than 50 countries on five continents.

Richard spent 11 years with the American network ABC, as one of the network's London-based foreign correspondents.

During this time he covered conflicts in the former Yugoslavia, Chechnya, Somalia and Rwanda.

He has extensive experience in the Middle East, having covered Lebanon, Egypt, Jordan, Iraq, Saudi Arabia, the Palestinian occupied territories and Israel.

Richard has also reported on earthquakes in India, the Kursk submarine disaster off Russia, development stories in Africa, and countless stories in western Europe.

His experience provides Richard with the kind of perspective Al Jazeera values in its correspondents.

His travels and reporting experience make him the ideal host for The Listening Post, Al Jazeera's weekly programme that focuses on the media.

Prior to being based in London, Richard worked as a correspondent-producer for CJOH-TV in Canada, where he was CJOH's parliamentary correspondent, responsible for national political coverage.

For his reporting of a bus hostage situation at the Canadian houses of parliament, he received the National Award for Breaking News Coverage.

Jill Grinda
Director of Worldwide Distribution - EuroNews

August 6, 2007 Jill Grinda was appointed Director of Worldwide Distribution of EuroNews. Ms. Grinda has twenty years of international sales, distribution, marketing, public relations and journalism experience working with major multinational media and financial corporations, government and statutory authorities.

From May 2005, Ms. Grinda was Regional Director Distribution for Al Jazeera English. Based in Paris, she was responsible for distribution of the channel throughout Europe and Asia.

From 2000 to 2005, she was Regional Director Southern and Eastern Europe and Benelux for CNBC Europe in Paris.

Working between 1995 and 1999 for Bloomberg LP, Ms. Grinda started as Communications Director then Multimedia Distribution Director Asia-Pacific in Sydney before being TV Production Director for Bloomberg TV in Paris.

Ms. Grinda was Public Affairs Manager for American Express International in Sydney from 1993-1995 and TV Publicist for the Australian Broadcasting Corporation from 1992-1993. She came to France in 1989 as a freelance PR consultant and journalist for Australian magazines and newspapers. Ms. Grinda started her career in Melbourne as Public Relations officer of the International Wool Secretariat.

Born in Perth, Australia, Ms. Grinda has a Masters in Arts Management (EAC Paris), a Certificate in Financial Markets (Securities Institute of Australia, Sydney) and a Diploma of Business Studies, Communication (Royal Melbourne Institute of Technology).

Ms. Grinda additionally holds positions on the Boards of CTAM Europe and the French chapter of ABIE (Australian Business in Europe).

Jen Grogono
Co-Founder & Chief Content Officer - ON Networks

Jen Grogono is focused on defining and bringing to market new forms of video and TV programming for ON Networks. As co-founder and Chief Content Officer, she oversees the development of and marketing for the company's original, high-definition TV shows, which are created through ON's exclusive ProSourcer Studio and available to consumers when and where they want to view it -- across multiple digital platforms, including the Internet, digital cable, IPTV, and various mobile and gaming devices.

Over the past 15 years, Ms. Grogono has worked with a wide range of consumer companies, public service organizations and technology firms, specializing in integrated communications and strategic marketing. Before joining ON Networks, Ms. Grogono was vice president of corporate marketing at Motive, Inc., a leader in the broadband management space, where she managed public relations, marketing communications and sales enablement, pre- and post-IPO. During her tenure with Motive, Ms. Grogono also founded the telecommunications industry publication – Broadband 2.0.

Previously Ms. Grogono was vice president and co-general manager of the Austin office of Porter Novelli, an Omnicom-owned worldwide communications firm. Before joining Porter Novelli, Ms. Grogono was the director of marketing at Austin Ventures-backed start-up Kurion, a digital content and application syndication company that was sold to iSyndicate and, later, YellowBrix. Before Kurion, Ms. Grogono established the Austin office of Lois Paul & Partners, a top national technology PR firm now part of Fleishman-Hillard.

Ms. Grogono holds a Bachelors degree from Boston College, and currently resides in Austin, Texas with her husband and three children.

Judit Grosz
Executive Director of Marketing and Sales - UPC

Judit Grosz joined UPC in 2000. During the past six years at the telecommunications company she worked in several areas of the marketing department. She started as Director of Marketing Communications, then became Regional Marketing Director.

Before her work at UPC, Judit was Marketing Director at the HVG publishing house and, before that, an account manager at the Publicis advertising agency. After getting her degree in Economics she also completed an MBA course.

Brad Gunn
Managing Director of Marketing & Sales - UPC Broadband

Brad Gunn is responsible for developing the strategic direction of UPC's marketing and sales program. Working with UPC's operating units, Brad oversees the development and implementation of the company's product, marketing, acquisition, and retention programs, as well as the ongoing evaluation and improvement of such programs to ensure the company achieves it business objectives.

From 1998–2003, Brad was in Tokyo as VP of Marketing & Sales, Liberty Media. He supervised all aspects of marketing, sales and product development for Liberty Media' Japanese affiliate, Jupiter Telecommunications. Jupiter is Japan's largest cable broadband company providing cable television, digital telephone, and high-speed Internet services.

From 1997–1998 Brad was based in London as the Director of Sales Strategy for Consumer Markets, Cable and Wireless. Responsible for developing the sales strategy with supporting budget, sales organization and implementation plan for the company's newly established Consumer Markets Division. Integrated the residential sales organizations of the four merged companies to form CWC into one cohesive organization covering all aspects of direct sales, telemarketing, retail sales and sales administration.

From 1989–1996, Brad was VP of Marketing and Sales at Bell Cablemedia & Jones International; working in England and Spain. He developed and oversaw the implementation of residential marketing and sales programs in the company's English and Spanish cable operations. In this role worked directly with Pacific Telesis, US West, Bell Canada, and NYNEX Communications.

From 1981–1989 Brad was with Jones Intercable where he worked in a number of key marketing and product roles as the company grew from 150,000 subscribers to more than 1.2 million.

Isabelle Hen-Wollmarker
VP Marketing, AETN International

Isabelle Hen-Wollmarker is Vice President of Marketing, AETN International. In this role, she is responsible for developing international brand strategy, overseeing international trade and consumer marketing, and coordinating all international trade shows and channel launches.

Ms. Hen-Wollmarker is responsible for marketing AETN channel brands, The History Channel, The History Channel HD, The Biography Channel, Crime & Investigation Network and A&E Network internationally. She serves as primary liaison between AETN and marketing personnel of AETN's international affiliates and partners, working with the local teams to maintain the integrity of the brand across markets.

Prior to joining A&E Television Networks, Ms. Hen-Wollmarker was Project Manager for Premiere, the leading German pay-TV service, where she developed and managed consumer loyalty and communications programs. Before that, she held marketing positions at L'Oreal and Cartier.

Born in France and fluent in French, German, and English, Isabelle Hen-Wollmarker obtained her MBA from Essec in Paris. She also studied at Universitaet Mannheim, in Germany and at University of North Carolina, Chapel Hill, in the U.S. Ms. Hen-Wollmarker is based in New York City where she resides with her husband and two children.

David Hicks
CEO - Mulberry House Consulting

David Hicks is the CEO of Mulberry House Consulting, a specialist Consultancy advising clients worldwide on how to drive customer-centered change. David has led the business from startup and Mulberry House is now retained by SVPs and CEOs to advise some of EMEA's and North America's largest organizations on customer experience and customer-centered change.

For over 20 years David has been involved in designing and deploying customer experience programs in large service organizations. As a board-level executive he was responsible for the most recognized brand in the UK (The Royal Mail) and led the design and deployment of a service experience specification on a global level. As a member of the board, David transformed SSL (an outsourced customer management business) into the #1 position in the UK by focusing on how to define and deliver the client's customer experience using outsourced staff.

David has personally led board-level strategic and deployment advice engagements on customer-centered change in the telco, financial services, auto, retail, publishing and technology sectors. "David has a unique blend of leading this type of change himself in large organizations and also the consulting perspective from over 100 client engagements to practically advise what works and what doesn't," says Nalini Indorf Kaplan, SVP Global Customer Experience, MasterCard.

David has a MBA from the IBM Business School at Southampton University in the UK and a postgraduate diploma in Strategic Marketing at Harvard. A respected and accomplished speaker and writer on CRM and Customer Experience, David has spoken in EMEA and North America. His most recent book is Customer Experience Transformation – A Senior Executives Guide.

Dennis Hodges
Vice President of Marketing, Sales and Content Strategy, UPC Central Europe Group

Dennis Hodges has been with UPC since May of 2001, leading strategic and creative marketing, sales and content initiatives throughout the region. Hodges' communications-based career began in 1981 with United Cable Television in corporate and regional marketing management positions. After a number of years as General Manager of cable television operations, Hodges left cable for the competitive local exchange carrier (CLEC) Teleport Communications Group where he developed and managed the Omaha market. Later Hodges founded Nebraska Technology and Telecommunications, a CLEC that targeted businesses in secondary markets. Immediately prior to UPC, Hodges was a management strategy consultant working with CEOs on marketing and management strategy issues.

Hodges holds a Ph.B. from Southwestern College and a M.M. from the J.L. Kellogg Graduate School of Management at Northwestern University. He is currently Chairman of CTAM Europe, the European cable industry's marketing association, which he helped found.

Angela Knewitz
Brand Innovation Director - MetaDesign, Berlin

Angela Knewitz has been with Corporate Design firm MetaDesign, Berlin, for the last three years. She has been responsible for the brand consulting practice, working for a wide range of corporate clients—Automotive, IT, Business Services, and Retail and Consumer products. Her main focus is developing strategic brand platforms to for corporate, product or service brands and help transferring these into meaningful visible identities as well as into internal brand commitment programs.

As newly appointed Brand Innovation Director, Angela's responsibility is to broaden the MetaDesign scope to include innovative consultancy and design services to address client's needs in putting their brand at the centre stage of corporate strategy.

After graduating in Business and Law, Angela rather atypically started in Advertising, working as an Account Executive for Leo Burnett and, later, J. Walter Thompson, mainly for FMCGs like Procter & Gamble, Unilever, Kraft Jacobs Suchard (Philip Morris), etc. After six years in advertising, Angela switched to brand strategy and design consulting, with a focus on helping to connect brand strategy to product language, mainly for the Automotive sector, DIY tools, and household appliances.

Angela was founder and managing partner of London-based brand strategy consultancy, Brandware Partners, which she successfully merged with MetaDesign in 2005. Angela has lectured from time-to-time as well as published articles on brand strategy and product design.

For the past 10 years, MetaDesign has been Germany's leading corporate design firm. Major clients include Audi, Volkswagen, The German Government, Infineon, Siemens, DHL, and Kabel Deutschland.

Tony Jones
Head of Creative & Communications - National Geographic Channel

As Head of Creative & Communications, Tony Jones oversees National Geographic Channel's brand and consumer communications across digital and traditional off-air media.

Based in National Geographic Channel Europe (NGCE)'s HQ in London, Jones' team supplies digital marketing and print media for 32 of its global territories.

Jones joined National Geographic Channel in Hong Kong in 2001, as Creative Director for its Global Interactive Development Project. The project was responsible for initiating the launch of multi-language websites in multiple global territories.

Jones graduated in Architecture in Manchester and continued his postgraduate studies in London with an MA in Computing in Architecture. He then went on to an architectural practice in Paris before setting up a London-based digital media consultancy.

Ivo Lochtman
VP Content - UPC Netherlands

As VP of Content, Ivo Lochtman is currently responsible for all content matters for UPC in The Netherlands with a focus on Digital TV, VoD, HD, and interactive services. In addition, Ivo oversees analog and Internet-based content.

Previously Ivo held the position of Director, Video Services for UPC, leading the deployment of Digital TV across Europe with a strong focus on product development.

Previously, Ivo has held various positions in the Pay TV industry at Nethold, including marketing manager, business development, and running a NVOD service.

Yossi Lubaton
V.P. Marketing and Business Development - HOT Communication Systems

Yossi Lubaton is Vice President of Marketing and Business Development for HOT Communication Systems.

Prior to HOT Communication Systems, Mr. Lubaton was Vice President Marketing for CELLCOM.

Before joining CELLCOM, he was Chief Executive Officer of Burger Ranch from 1999 to 2004.

In 1995, Mr. Lubaton joined Paz Oil Company where he was Vice President Business Development.

Mr. Lubaton was an advisor to the Minister of Energy from 1993 to 1995.

He received his B.A. in Economics and Business Administration from Hebrew University, and EMBA degree from Kellogg Recanati Northwestern and Tel Aviv University.

Terry Mader
VP Web & Online Strategy, UPC Broadband

Terry Mader is VP of Web & Online Strategy at UPC Broadband. He is responsible for the company's overall web strategy, including online marketing, online support, web services, and innovation. In his current role Terry is developing a new vision of how UPC can leverage the web to grow and strengthen our core cable business, as well as grow and innovate via the web.

Before leading the Web & Online Team, Terry spent two years in the Management Team of UPC Netherlands, where he was VP Business Development, with a primary responsibility to drive the launch of the new DTV strategy.

Before joining UPC Broadband, Terry worked 5 years at Chello Broadband, most recently as VP Strategic Marketing and Product. Before joining Chello, he worked in Investment Banking at ING Barings media practice.

Terry studied Commerce at Curtin University, Australia, and Business Strategy at Erasmus University, Rotterdam. He is Australian, and married with 2 children.

DK
Founder, MediaSnackers

DK was the UK's first and only Corporate Youth Officer and has had many roles, but his passion for working with young people (and youth professionals) has been his main focus for the past 8 years.

With an educational background in communications and media, plus a professional background in local government, DK launched MediaSnackers in June 2006.

DK is also the founder of Phatgnat, a consultancy which creates youth projects for brands and business, with a focus on linking in community causes.

The moniker DK is derived the initials of his given name and has been a nickname since childhood. MediaSnackers is DK's "bat and ball"—do you fancy a game?

Nimrod Kovacs
Executive Chairman of UPC and chellomedia Central and Eastern Europe Group, Liberty Global, Inc.

As Executive Chairman of the Central and Eastern Europe Group for UPC and chellomedia, Nimrod is responsible for the cable, DTH satellite and TV channel operations in Hungary, Poland, The Czech Republic, Slovakia, Slovenia, and Romania. UPC and chellomedia are the main European subsidiaries of Liberty Global, Inc., the largest broadband cable operator outside of the U.S. in terms of subscribers.

Early Career
After escaping from Communist Hungary, Nimrod moved to the U.S. in 1972 where he settled in Colorado. He earned his Bachelors of Arts Degree from the University of Colorado in 1976 and a Masters Degree from the American Graduate School of International Management in 1977. Nimrod then worked in New York City for major advertising agencies such as DDB, Grey, and WRG with clients including American Airlines, Hershey Foods, Ralston, General Foods, Miles Laboratories (Alka Seltzer), and New York State (the "I Love New York/Made in New York" campaigns).

Programming and Cable
In 1982, Nimrod joined the cable industry, working for United Cable Television Corporation in Denver as Director of Marketing and later as VP of Marketing, Programming and Communications. These programming activities also included investments in Discovery Channel, QVC, E Entertainment, and other channels and related ventures. In 1987, Nimrod became involved in international cable by acquiring, in partnership with United Artists, the Croydon cable system in the United Kingdom which evolved into Telewest.

Between 1987 and 1989, Nimrod also managed United Artists Programming based in London. With the formation of United Artists Entertainment in 1989, Nimrod became responsible for strategic planning and reported directly to the CEO. At the same time, he became an investor/partner in the cable companies United International Holdings, Inc. (UIH) and UnitedGlobalcom (UGC) which evolved into Liberty Global, which is now UPC's parent company. Nimrod worked around the globe on cable and programming projects for UIH/UGC.

Business Leadership in Hungary and Central and Eastern Europe
After regime change in Hungary, in 1991 Nimrod returned home and established the Kabelkom group of companies in partnership with Time Warner and US West. Within a year, Kabelkom became the largest cable television company in Hungary. In 1998, the merger of Kabelkom and Kabeltel, the second largest Hungarian cable television group, resulted in the creation of UPC Magyarország.

Other rapid regional acquisitions have resulted in a more than 10-fold increase in the region's subscriber base, currently close to five million Revenue Generating Units (RGUs). By offering state-of-the-art triple play services, satellite TV and a variety of high-quality content, the Central and Eastern European region represents the fastest growing part of the UPC Broadband and chellomedia portfolios.

Having been associated with the cable industry since 2002, Nimrod has been involved in various industry associations such as the National Cable Television Association (NCTA), Cable & Telecommunications Association for Marketing (CTAM), European Cable Communications Association (ECCA), and the Cable TV Academy. Last year, Nimrod was awarded the Knighthood of Hungary by the President and Prime Minister of Hungary.

Nimrod enjoys wine, collecting art, developing spas, staying fit, and spending time with his three children and girlfriend.

About Liberty Global, Inc.
Liberty Global is the leading international cable operator offering advanced video, voice, and Internet-access services to connect its 15 million customers to the world of information, communications, and entertainment. The Company operates state-of-the-art broadband communications networks in 19 countries principally located in Europe, Japan, Chile, and Australia. Liberty Global’s operations also include significant media and programming businesses such as Jupiter TV in Japan and chellomedia in Europe.

Didier Lagae
Managing Partner - MdC–Marco de Comunicacion

Didier Lagae is the Founder and Managing Partner of MdC, one of the leading independent PR agencies in Spain.

Having started as a journalist, Didier enjoys more than 15 years of experience in the management of corporate reputations and brand images.

Before launching Marco de Comunicación, Didier was Deputy General Manager of Edelman Spain, where he grew the Technology Division from 2 people to 19 people.

Previously, Didier headed the Technology Division of Shandwick, Barcelona; presided as Global Head of Communications of The Body Shop; and served as European Corporate Communications Manager for Levi Strauss & Co.

Didier has a Journalism degree (VUB, Brussels) and a Master's degree (UAB, Barcelona), and is a visiting professor at MBA of ESADE and Universidad de Navarra. He is also fluent in Spanish, English, French and Dutch, and is a member of IPRA.

Felix C. Marquardt
CEO, Marquardt & Associates

Felix Marquardt is the CEO of Marquardt & Associates, a strategic communications consultancy specializing in media relations, public affairs, and intermediation.

From 2003–2006, Felix acted as Director of Communications for the International Herald Tribune where he oversaw communications strategy, development, and implementation (brand and corporate) for the Paris–based international daily, with a focus on relations with other European and American media.

Previously, Mr. Marquardt was speechwriter and media relations consultant for the CEO of Vivendi Universal Publishing, Agnès Tourraine, and for L'Oréal CEO, Lindsay Owen-Jones.

Born in Paris of an American mother and a German-Austrian father, Mr. Marquardt holds Austrian and American citizenship and is fluent in French and German. He is based in Paris and divides his time between Europe and the US. He studied communications at the Newhouse School of Communications at Syracuse University and international relations at Columbia College and the Harriman Institute at Columbia University.

John McMahon
President and Managing Director, Europe - Sony Pictures Television International (SPTI)

John McMahon is President and Managing Director, Europe, for SPTI, a position he has held since August 2005. Based in London since late 1997, McMahon oversees all aspects of Sony Pictures' television business in Europe as well as Africa, the Middle East, Russia, and the other countries of the CIS.

John is responsible for the development, implementation, and co-ordination of key business strategies across SPTI's three business lines: local production, licensing, and international channels, and supervises the daily operations of those businesses. He is also charged with identifying and exploring European investment opportunities for SPTI and overseeing the management of SPTI's new mobile and digital initiatives in the region.

McMahon received a joint JD/MBA degree from the University of Southern California and earned his B.S. degree in Business from the University of California at Berkeley.

Mario Mele
Director of Strategic Marketing - ONO

Mario Mele is the Director of Strategic Marketing at ONO.

Mr. Mele joined ONO in November, 2006, from Oskar Mobil (Vodafone, Czech Republic), where he was Vice-President of Marketing.

Previously, he has held several senior positions in Telecommunications businesses in a variety of countries.

Richard Melman
Channel Director, The History Channel, The History Channel HD,
The Biography Channel and the Crime & Investigation Network

Richard entered the TV industry as a Runner, moved into the camera department, became a Director, Producer, Head of Production, and finally a Broadcaster.

His time spent behind the camera, both as a cameraman and as a Director/Producer, provides broad expertise in the production of all areas of television—from commercials to music videos—and from drama to major documentaries, including the multi-award-winning 24-part Cold War series for Turner Broadcasting.

Since moving into Broadcasting, Richard has been instrumental in launching ten cable and satellite television channels—two in Latin America, two in Africa, one in Greece, one in the Middle East, one in Northern Europe, and three in the United Kingdom—all of which are currently on-air.

As a Broadcaster, Richard has worked for the BBC, Discovery, and Artsworld and is now the Channel Director for The History Channel (UK) and The Biography Channel (UK), The Crime & Investigation Network, The History Channel High Definition and The History Channel Africa, Greece, and Northern Europe.

Pedro Montalban
Director of Customer Satisfaction - ONO

Pedro Montalban joined ONO in 1997 as Director of the Residential Market (Marketing and Sales) of the Valencia franchise. In 1998, he was appointed Regional Director of the Mediterranean South Franchise and in 2001 he became responsible of ONO's Customer Care organisation.

Prior to his cable experience Pedro held several management positions in IBM and was Managing Director of Nexus Management 21, a consultancy company.

Mayte Ojea
Corporate Communications Manager - Multicanal

Mayte joined Multicanal in 2000 and is responsible for PPRR strategy of the thematic channels in the Iberian market, developing and implementing the communication strategy as well as the launching of new channels.

Before joining Multicanal Mayte worked in the healthcare field (Empresa Publica de Emergencias Sanitarias ) as a Public Affairs Head (1996-2000), and as an account manager at the PPRR agency working in the High Tech market (1993-1996).

Mayte has a Masters from the University of Missouri in Business Communication.

Multicanal is a division of Chellomedia, the content division of Liberty Global, and produces and distributes in Spain and Portugal digital tv channels: Canal Hollywood (cinema), Canal de Historia, Canal Cocina (cooking), Odisea (documentary), Sol Música (music), The Biography Channel, Canal Panda ( kids channel), and Decasa (D&Y).

John O'Loan
Chief Executive Officer - iO Media Group LLP|TV WorldNet Limited

Since the launch of the "satellite revolution" in 1989, when he was responsible for the launch of the Sky News channel across Europe, John O'Loan has been active in the development of more than 30 of the news, sports, entertainment, documentary, and general interest channels appearing on satellite and cable platforms in Europe, Asia, the Middle East, and Australia. These include BSkyB, the National Geographic Channels, the Fox Channels, Sky Italia, chellomedia, STAR TV Group, Middle East Broadcasting, NDTV, and Setanta Sports.

After his studies into organizational culture and media scenario-building at Templeton College, Oxford University, and the HEC in Paris, John founded the iO Media Group to help move the thinking and practices of "old media" into a brave, new, and more secure world.

The iO Media Group developed the Media Matrix to help explain the likely outcome of regional changes within current and future media. John retains hands-on involvement in media development around the world with a varied client list and a continuing academic interest through The Change Leaders community of practice.

Graeme Packman
Principal Consultant - Understanding & Solutions

Graeme has more than 25 years experience in the consumer electronics and broadcast industry. He joined Understanding & Solutions in early 1997 from Granada Group, one of the UK's largest broadcasters and consumer electronics retailers.

Within Granada his role included strategic planning, evaluating all aspects of the company's commercial activities, reviewing technological developments and identifying and implementing new business areas. This included supporting Granada's work on the establishment of the world's first digital terrestrial broadcaster ONdigital and Granada's activities in the business TV sector. Graeme has undertaken a number of studies in the broadcast equipment market particularly in relation to understanding the rate of adoption of HD.

Prior to joining Granada, Graeme spent three years working in a marketing role for a consumer electronics manufacturing division within the Rank Organisation. Graeme is an internationally recognised expert in the consumer electronics and digital broadcasting fields. He has given papers at international conferences on a number of related topics as well as developments in digital broadcasting and set-top digital receivers. He holds a BA (Hons) in Mathematics & Economics from the University of York and an MBA from the OU Business School.

Dr. Abe Peled
Chairman and CEO, NDS Group

Dr. Peled obtained his BSc and MSc degrees in Electrical Engineering from the Technion-Israel Institute of Technology in 1967 and 1971 respectively, and his MA and PhD degrees from Princeton University in 1972 and 1974. His PhD thesis was on novel implementation techniques in digital signal processing.

Dr. Peled is a Fellow of the IEEE; between 1989 and 1993 he served on the US National Research Council’s Board on Computer Science and Telecommunications. In addition, he served on numerous advisory boards and councils, among them: New York State Centre for Advanced Technology, Princeton University EE Dept., DARPA ISAT, USRA.

In addition, Dr. Peled holds four patents, is the co-author (with Prof. Bede Liu) of a book on digital signal processing, published by John Wiley & Sons and which has been translated into Russian and Chinese. He has authored numerous scientific publications and was the invited author of the lead article in the in October 1987 special issue of Scientific American on the future of computing.

From 1967 to 1971, Abe was a technical officer in the Israeli Army Signal Corps. In 1974 Abe joined IBM Research Division at the Thomas J Watson Research Centre to work on advanced digital signal processing technologies. In 1978 he was named Manager of Signal Processing. In 1980 Abe moved to the IBM San Jose Research Laboratory (now Almaden) where he was promoted to Functional Manager of the Computer Science area. In 1983 he returned and was promoted to IBM Research Division Director of Technical Planning and Controls with staff responsibility for the integration of the technical and financial plan of the division.

In 1985, Dr. Peled was named IBM Research Division Vice President, Systems and Software with functional responsibility for all research and advanced development in these areas across IBM Research’s laboratories world-wide (Almaden, Zurich, Tokyo and Haifa). He also had line management responsibility for the systems, software and application areas at the Watson Research Centre, with over 800 professionals. In this capacity he made major contributions to getting new technologies into the marketplace, among them RS/6000, SP2, APPN, PVS and Data Explorer. His novel approach was featured in the cover story of the New York Times Business Section on 12/8/91.

In September 1993 Dr. Peled joined Elron Electronic Industries Ltd. in Haifa, Israel as Senior Vice President for Business Development. He also served on the boards of several of Elron's affiliated companies, among them PC Etcetera, Rafael Development Corporation and as chairman of the executive committee of Chip Express. In addition, he initiated and led Elron's strategic thrust into networking services and software including establishing the first Internet commercial service in Israel. Upon joining NDS, Dr. Peled was elected to Elron's board of directors in May 1995.

Chad M. Raube
Chief Commercial Officer, FiberNet

Chad Raube is Chief Commercial Officer for FiberNet, a subsidiary of the private equity firm Warburg Pincus, with operations in Hungary, Bulgaria, and the Ukraine. His responsibilities include marketing, sales, product management and development, and managing the end-to-end customer experience.

Previously, Chad worked for ntl:Telewest as Director of Consumer Internet where he was responsible for leading the UK's largest broadband ISP, managing a customer base of 3 million, and generating annual revenues in excess of $1 billion.

Prior to his role within the merged ntl:Telewest, Chad was Director of Product Strategy and Development for Telewest, responsible for defining and implementing Telewest's overall product strategy for its Consumer Division. The key products were television, telephony, Internet, cross-platform applications, and content, across which Chad identified, evaluated, prioritised, and delivered new products to market. Chad was also responsible for Telewest's market research and competitive intelligence functions.

Chad's career in the telecommunications industry began in 1994 as the new technologies business analyst for Cyberstar, with responsibility for evaluating business plans of Internet and media start-ups seeking venture capital funding. From 1995, Chad served as general manager of Cyberstar, a start-up broadband service provider, in New Zealand. He then moved to Marketing and Business Development Manager for US Cyber, a subsidiary of Cyberstar and an ISP with operations in the Midwest and Northeast regions of the U.S. before its sale in 1996. After the sale of US Cyber, Chad joined the business development and strategy team at Corning, the world's largest manufacturer of fibre optic cable, where he was responsible for identifying acquisition opportunities to grow the business by $1 billion in revenues over two years.

In 1998, Chad matriculated into the Harvard Business School, and has published two articles with Harvard Business School Press on emerging Internet business models. After graduating, Chad joined MediaOne Group as a manager with the market strategy group. In this capacity he advised senior management at MediaOne (at the time the 3rd largest cable company in the U.S., and subsequently acquired by Comcast) on a variety of marketing, strategy, and operations issues. Chad later focused his work within MediaOne on its high-speed internet subsidiary—Road Runner High Speed Online—one of the world's first broadband portals and ISP.

Chad's last assignment at MediaOne was a secondment to Telewest (a MediaOne subsidiary) where he was responsible for the launch of blueyonder broadband. Chad joined Telewest permanently in June 2000 and had been responsible for managing the Internet business unit until September 2004 before joining the Senior Leadership Team as Director of Product Strategy & Development. During this time, the blueyonder Internet portfolio grew from zero to 1 million customers and from £0 in annual revenues to $165 million, while establishing industry-leading market share and customer satisfaction.

Chad has been named one of the "100 Most Influential People in the UK Internet over the past 10 Years" by NOP and E-consultancy. He has been a featured speaker at industry events on the key strategic and marketing issues facing the industry and has appeared as a commentator on Sky TV and the BBC. In 2004, Chad joined the board of CTAM Europe.

Chad holds an MBA from Harvard Business School and BA in International Relations from Carleton College.

Barry Rellaford
Master Facilitator – CoveyLink

Barry Rellaford is a globally sought-after leadership development expert. He has a gift for presenting complex content in an understandable, memorable, and actionable manner. Barry brings an uncommon combination of insight, passion, practicality, and fun to learning. He regularly speaks and trains internationally, having led programs in 15 countries with participants representing over 50 different nations.

His clients include Procter & Gamble, Microsoft, Johnson & Johnson, Honeywell, Coinstar, Toyota, Foodmakers, Intel, Nike, University of Texas Medical Branch, and the U.S. Army.

Barry is uniquely qualified by his experience as a business practitioner. His extensive background in personal and leadership development as a coach, facilitator, and leader with multiple organizations gives Barry the informed, practical experience to set him apart as a CoveyLink consultant. He is entrusted with leading workshop delivery and development for CoveyLink clients. He worked closely with Stephen M. R. Covey in developing the "Leading at the SPEED of TRUST" training program, organizational assessment, and the SPEED of TRUST(TM) individual Audit.

Before joining CoveyLink, Barry led FranklinCovey's Learning Expedition Center, the company's internal corporate university focused on developing FranklinCovey salespeople and consultants. He also served as the Vice President of Organizational Development for Metatec Corporation and as a performance consultant at CompuServe, Inc.

Barry has a Master's degree in Labor and Human Resources from Ohio State University and a Bachelor's degree in Organizational Communication from BYU's Marriott School of Management.

Barry and his wife, Lorilee, live in a quiet, rural community in Utah and are the parents of five sons and one daughter. They are currently adopting two children from Russia. Barry's interests include family activities, music, reading, people development, and the American West.

Benny Salaets
iDTV Product Manager - Telenet

Benny Salaets is a hands-on marketer with diverse experience on the advertiser (banking, retail, television, telco) and service provider sides (agency, direct marketing, interactive marketing), and a broad strategic view. He has a strong affinity with one-to-one and interactive marketing. Benny continues to search for new techniques, new combinations of existing marketing practices, and what technology can do for a marketer.

Benny is an innovator with a pioneering spirit and new business development sense. He was an e-mail marketing and e-marketing automation pioneer in Belgium, and one of the founding fathers and creators of Telenet's interactive digital TV platform.

Specialties:
Marketing specialist in Digital TV—responsible for everything that appears on the Digital TV screen: channel packages, VOD, PVR, interactive services, and the Telenet iDTV user interface, product design, product management, and go-to-market strategy.

Duco Sickinghe
Chief Executive Officer and Managing Director, Telenet

Duco Sickinghe has worked for nearly 20 years in technology and media. Mr. Sickinghe began his career in finance with Hewlett-Packard, in its European headquarters in Switzerland. He then moved to Germany to head up the LaserJet product line for Europe. He served at NeXt Computer as Vice President, Marketing, then as General Manager, France. He was Co-Founder and Chief Executive Officer of Software Direct, which later became a joint venture with Hachette in Paris.

Mr. Sickinghe joined Wolters Kluwer in 1996 and, as General Manager of Kluwer Publishing in the Netherlands, oversaw its transition to electronic media and reengineered the company's traditional business. In early 2001 he joined Cable Partners Europe and was appointed as Chief Executive Officer of Telenet in the summer of 2001. Mr. Sickinghe is also a Member of the Board of Directors of Zenitel NV. He holds a Dutch Master’s Degree in Law and a Master's Degree in Business Administration from Columbia University.

Steve Stewart
Managing Director Customer Care - Virgin Media

Steve was born in Chiswick, London and qualified as an Engineering Draughtsman. After a stint with the Hawker Sidley Group, Steve changed course and entered the world of Sales & Customer Management—developed his skills across the Financial, Utilities, Telecom and Internet sectors.

Steve joined Telewest in March, 2001, as Director, Customer Care—responsible for Consumer Customer Care, which includes the National Service Centre, National Care Centres, National Movers Centre, Customer Relations, and the National Customer Liaison Centre. His sphere of influence includes approximately 2,300 agents and 1.8 million residential customers.

After the Telewest merger with NTL in March, 2006, the companies have re-branded as Virgin Media. In his capacity as Managing Director, Customer Care, Steve has responsibility for approximately 5,000 in-house and outsourced agents and services 5 million customers.

Ashley Stockwell
Managing Director of Brand, Virgin Media

Ashley has worked for the Virgin Group of Companies for over 16 years. After graduating in Industrial Design, he launched straight into Design and Brand Management. He joined Virgin Atlantic in 1991 and led a number of design and brand initiatives including the launch of the innovative Virgin Clubhouse Lounge at London's Heathrow. He also helped redesign the entire Virgin corporate identity, and led the design and branding efforts for the new fleet of B747-400s and Airbus A340s.

Ashley then left to join the founding team that set up Virgin Drinks, and also worked on the development of Virgin Cinemas. He joined Virgin Trains as Design Director and led the rebranding and design for the new fleet of high-speed tilting trains, before spearheading a number of online initiatives at Virgin.com.

Ashley was then asked to create the new role of Group Brand Marketing Director for the entire Virgin Group, which worked across the range of Virgin businesses including Virgin Mobile, Virgin Megastores, Virgin Active, Virgin Money, and Virgin Galactic. It was during this time that he was appointed to the board of Virgin Enterprises Ltd, the owner of the Virgin trademark. It was in this role that Ashley got involved in the possible brand license with the UK cable operator NTL. He then formally joined what was then ntl:Telewest in early 2006 as Managing Director, Brand, to manage and lead the entire rebrand and cultural change program that would begin to transform the business into what is now the single biggest Virgin company in the world—Virgin Media.

Hans Vanderstraeten, Ph.D.
VP Business Development Europe North Cable Segment - Alcatel Lucent

Hans has been working in the communications sector for more than 15 years now. He is currently leading Alcatel-Lucent's European business development initiative into the Cable segment. Before that, Hans worked in several domains of the Alcatel-Lucent portfolio, including applications, the control layer, the transport and IP layers, and executed functions as diverse as product management lead, project manager of large-sized pan-european projects, and founder and manager of an internal start-up, among others.

In his current focus on the Cable Segment, Hans is bridging a solid insight into the evolution of the broadband area at large in the copper and mobile areas, towards a segment that itself has been instrumental in the broadband revolution in a very successful way.

Hans holds a Ph.D. in Physics, an MSc in Computer Sciences, and an MSc degree in Business Administration.

Dirk Van Dessel
SVP Business Improvement and Product Development Coordination - Telenet

Before Dirk Van Dessel joined Telenet, he was employed at Agfa Gevaert from 1985 till 1998, where he executed several functions among which IT process automation and product development for medical applications.

He joined Telenet in 1998 and was since 2003 Vice President Information Systems. In this function he was responsible for the development and implementation of the IT initiatives.

From 2007 onwards he is responsible for the Business Improvement & Product Development Coordination.

Stephen White
General Manager, SPTI Networks Central Europe

Stephen White is General Manager of Sony Pictures Television International's (SPTI) high energy, general entertainment channel, AXN, in Central Europe. Based in Budapest, White is responsible for managing AXN's distribution, programming, commercial sales, marketing, and technical operations as well as expanding channel distribution in six core markets: Poland, the Czech Republic, Slovakia, Hungary, Romania, and Bulgaria—reaching well over 8 million households in the region.

In 2006, White launched two other AXN branded channels in the region: AXN Crime and AXN Sci-Fi, both of which he continues to oversee. He is also responsible for the newly launched animé channel from SPTI, Animax, which now airs in Hungary, Romania, the Czech Republic and Slovakia.

White was previously the C.O.O. of one of Australia's top cable channels, TV1. He was instrumental in transforming the channel into Australia's number one general entertainment channel on the subscription television platforms. He began his business experience with PricewaterhouseCoopers, working on telecommunication issues in both their London and Sydney offices.

At SPTI, White recently introduced the AXN Short Film Festival, aimed at offering viewers in Central Europe the opportunity to showcase their film-making talent. A first in the region, this initiative puts AXN at the forefront of supporting the developers of user-generated content.

White has an MBA from AGSM, the top Australian business school. He lives in Budapest with his wife Jane and their three children.

Dr. Dorothea von Wichert-Nick
Manager - Solon Management Consulting GmbH & Co. KG

Dr. Dorothea von Wichert-Nick is manager and head of the telecom practice group at Solon Management Consulting. Her project work includes M&A support as well as new business development (strategy development, Internet, telephony, implementation) for cable operators, telcos, media companies and their investors. Besides her project work for cable operators, Dorothea has also co-authored the European Cable Survey both in 2004 and 2005.

Prior to Solon, Dorothea spent three years at Deutsche Telekom, where she acted as group leader within the strategy department.

Dorothea holds a diploma in industrial engineering from the Technical University of Darmstadt. Her PhD thesis focused on the development of competition in the local telecommunications market.

A strategy consultancy, Solon Management Consulting works within the branches of media and telecommunications. As such, Solon offers long-standing, extensive experience from its work with many clients in fixed-line and mobile telecommunications, and it is the leading consultancy for the European broadband industry.

Solon's projects encompass the development and implementation of corporate strategies, the development of new companies and the accompaniment of M&A planning from initial market analysis to the close of the transaction. Solon regularly works for leading media and telecommunications corporations, banks and private equity investors.

Chris Winkelmolen
Director of Marketing, Europe, for UPC Broadband

Chris Winkelmolen is a Marketing and Sales professional with 15 years experience in Telecommunications, Advertising, and Cable. Mr. Winkelmolen has a broad range of experience and success developing and implementing acquisition, retention, and customer growth strategies and programs. He has been responsible managing numerous marketing and operation functions, including marketing strategy, Lifecycle Management, loyalty, bundling, competitive intelligence, market research, and online marketing.

Chris is currently Director of Marketing, Europe, for UPC Broadband, responsible for the development and enhancement of marketing programs including Winback marketing, Bundling, Referral marketing, etc. to drive RGU/customer and OCF.

Since 1992, Chris has specialized in Sales and Marketing and General Management in the telecommunications and broadband industry and has held a variety of cable marketing positions, including:

Commercial Director for GelreVision, a small cable operator which was acquired by UPC in 1999. As director of the Sale and Marketing team, Chris was end-responsible for all commercial activities including the launch of Broadband Internet and Digital Television.

Business Line Manager, Internet for UPC NL, responsible for Marketing and Sales of residential Internet in the Netherlands, and growing the Broadband internet subscriber base.

Director, Marketing and Sales Western Europe, for chello broadband, responsible for the residential chello broadband Internet products in the Netherlands, France, and Belgium working with the local UPC marketing teams. Chris was responsible for successfully hitting the EBITDA and customer growth targets in these markets every year.

Director, Customer Lifecycle Management for UPC Broadband. Responsible for development of CLM programs throughout the UPC markets in Europe in order to reduce churn, increase Customer Loyalty and increase Customer Value.

Before joining UPC, Chris worked in the Advertising industry for almost 2 years, starting his career at KPN.

Theresa Wise
Global Director of Digital/Internet, Accenture Marketing Sciences

Theresa has worked extensively in the media and entertainment industry. She currently heads up Accenture Global Digital Practice effort—which evaluates and optimizes clients' investments in digital activities. Previously, Theresa has led projects in the areas of digital and interactive television (including video-on-demand and interactive advertising) and broadband content (especially games).

Theresa has worked across Europe, Japan, and the US for global cable companies, media conglomerates, public service broadcasters, and commercial broadcasters.

Theresa also comments extensively across all media on developments in digital television, sports rights, advertising markets, the music industry and publishing industries.

Nicolette Wuring
VP Customer Care Europe - UPC Broadband

Nicolette Wuring joined UPC Broadband, the European division of Liberty Global, in 2004 as Vice President Customer Care for 11 countries across Europe.

At UPC Nicolette is responsible for the strategic shift from a traditional customer service focus on cost containment to servicing the customer base as an asset for increasing revenue.

Nicolette has a long, successful history both in the field of Customer Operations and within the cable business in Europe. She has been responsible for Customer Operations and Direct Marketing, having launched services like Pay-per-View, Pay-TV, High Speed Data, Cable Telephony, and e-services, as well as mergers and reorganizations in various (cable) companies in Europe and the USA.